Delivery Information
Last updated 21 October 2026
Made to order
Every Illyrian Roots item is printed or embroidered to order, just for you. It takes 2 to 5 working days to make your order before it is sent.
Delivery prices
Postage is worked out from what is in your basket. You will see the exact cost in your cart and at checkout before you pay.
| Delivering to | First item | Each extra item | Free delivery |
|---|---|---|---|
| United Kingdom | £3.99 £5.99 if it is a hoodie | £1.50 £2.00 per extra hoodie | Orders over £60 |
| Europe (EU) | £6.99 | £2.50 | Orders over £100 |
| USA | £6.99 | £2.50 | Orders over £100 |
| Rest of the world, including Albania, Kosovo, North Macedonia, Montenegro, Switzerland and Norway | £12.99 £15.99 if it is a hoodie | £5.50 £6.50 per extra hoodie | Orders over £100 |
Delivery times
These include the time it takes to make your order. They are estimates, not guarantees.
| Delivering to | Usual delivery time |
|---|---|
| United Kingdom | 5 to 12 working days |
| Europe (EU) | 6 to 15 working days |
| USA | 6 to 12 working days |
| Rest of the world | 8 to 25 working days |
Tracking
We email you a tracking link as soon as your order ships. If you have not heard from us within 7 working days of ordering, email hello@illyrianroots.com with your order number.
Customs and import charges
Orders delivered outside the United Kingdom may be charged import duties or taxes by your country. These are set by your local customs office and are not included in our prices or postage. You are responsible for paying them.
Lost or damaged parcels
If your parcel has not arrived 10 working days after the latest estimated date, or it arrives damaged, email us with your order number and, for damage, a photo. We will send a replacement or give you a full refund.
Wrong address
Please check your address carefully at checkout. If you spot a mistake, email us straight away. We can change it if your order has not gone into production yet.